Refund policy

Return & Refund Policy

Because many of our items are handmade and feature delicate decorative details, we do not accept returns or exchanges due to change of mind, personal preference, or ordering the wrong item, except where required by applicable law.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos or videos.

We may request additional photos, videos, packaging images, shipping labels, or ask that the item be returned for inspection.

If the issue is confirmed to be a manufacturing defect, shipping damage, or an error on our part, we will normally offer a replacement first. If a replacement is unavailable or inappropriate, a refund may be issued instead.

Please contact us before returning any item. Unauthorized returns may not be accepted.

Inspection & Return Shipping

If an item must be returned for inspection, return shipping may initially be paid by the customer.

If the item is confirmed to have a manufacturing defect or another issue for which we are responsible, reasonable return shipping costs will be covered or reimbursed by us.

If the damage is found to result from misuse, accidental damage, improper care, alterations, or normal wear and tear, the item will not be eligible for a refund or replacement. If you would like the inspected item returned to you, return shipping will be your responsibility.

Handmade Details & Normal Wear

Some handmade items include beads, charms, tassels, or other decorative elements. Minor loosening, wear, or changes may develop over time with regular use and are considered normal wear and tear rather than manufacturing defects.

Please handle decorative items with care and avoid excessive pulling, crushing, or friction.

Shipping Damage

If your order arrives damaged during transit, please keep the item and all original packaging, including the shipping label, and contact us within 7 days with clear photos of the damaged item and packaging. We may use this information to open a claim with the shipping carrier.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please first check your mailbox or parcel locker, building reception or mailroom, around your property, and with household members or neighbours.

Please allow up to 1 business day, as carriers may occasionally mark packages as delivered shortly before they are received.

If the package is still missing, contact us with your order number and we will assist with a carrier investigation. Refunds or replacements are not issued automatically and will depend on the circumstances and investigation outcome.

Refunds & Shipping Charges

Approved refunds will be issued to the original payment method.

If a refund is issued because of a confirmed product defect, shipping damage, an incorrect item, or another error on our part, the original shipping charge will be refunded proportionally based on the affected item’s share of the total merchandise value in the order.

If an order originally qualified for free shipping and a later refund reduces the remaining order value below the free-shipping threshold, we will not retroactively deduct shipping charges from your refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.